How you can benefit from our help
Insurance is a large and complex topic. This is why we only specialise in one field of our industry. The way we view advice is if you were going to have brain surgery you wouldn’t consult the heart specialist even though they are both medically qualified.
People often look for one company to do everything. People don’t purchase off companies they often purchase off good people.
Because of this we utilise other professionals through our network who specialise in the following areas: fire and general insurance such as covering your house, contents, cars, boats, pets, travel, public liability, professional indemnity etc. We also have access to legal, accounting or investment/financial planning advice. Should you need assistance with the arrangements of Mortgages or KiwiSaver products, we can put you in contact with the right people in all areas above.

Claims Happen, How We Can Help You
If you need to make a claim, please contact us in the first instance so that we can assist you with your claims process. There will always be an initial claim form and the need for a medical report to commence your claim. We will guide you through the whole claims process until the claim is closed, which in some cases can be many years depending on your life event.
If you are un-happy
If you are dissatisfied in anyway with our service or the service of one of the insurance companies we work with, we want to know about it and we want to get it right for you. We have a formal complaints handling process and we will try to reach a satisfactory resolution with you as soon as possible.
Our external disputes resolution scheme is Financial Dispute Resolution Service.