How you can benefit from our help
Insurance is a large and complex topic. This is why we only specialise in one field of our industry. The way we view advice is if you were going to have brain surgery you wouldn’t consult the heart specialist even though they are both medically qualified.
People often look for one company to do everything. People don’t purchase off companies they often purchase off good people.
Because of this we utilise other professionals through our network who specialise in the following areas: fire and general insurance such as covering your house, contents, cars, boats, pets, travel, public liability, professional indemnity etc. We also have access to legal, accounting or investment/financial planning advice. Should you need assistance with the arrangements of Mortgages or KiwiSaver products, we can put you in contact with the right people in all areas above.
Claims Happen, How We Can Help You
If you need to make a claim, please contact us in the first instance so that we can assist you with your claims process. There will always be an initial claim form and the need for a medical report to commence your claim. We will guide you through the whole claims process until the claim is closed, which in some cases can be many years depending on your life event.
“I have used Delray Group for my own and my family’s life, income, and medical insurances for about the last 7+ years. Tim and Sharon have made the very daunting task of managing my insurances a piece of cake and take all the stress out of the task. They have always been very prompt and professional at dealing with claims I have had to make and make sure I fully understand the way my policies work for myself and my family. They regularly review our policies and let me know if they think a change is in order. I have also found the distinct benefit of having one company manage all my policies as it means they have an overview of how all the different policies can work together. I think the best thing is knowing that if you do have to make a claim, they are there for you. Tim and Sharon have often gone beyond what is expected with regards to fast-tracking paperwork to get us moving forward. I love the fact they take a genuine interest in myself and my families lives and I can rest assured knowing we have the minefield of insurance sorted.”
If you are un-happy
If you are dissatisfied in anyway with our service or the service of one of the insurance companies we work with, we want to know about it and we want to get it right for you. We have a formal complaints handling process and we will try to reach a satisfactory resolution with you as soon as possible.
Our external disputes resolution scheme is Financial Dispute Resolution Service.