H W W Limited (FSP699611, trading as Delray Group) holds a Class 2 Financial Advice Provider licence issued by the Financial Markets Authority to provide financial advice. Timothy Lethlean (FSP24921) is authorised by that licence to provide that advice on behalf of Delray Group.
Nature and Scope of that Advice
Timothy Lethlean provides advice to our clients about their life insurance and health insurance.
We only provide financial advice about products from certain providers:
For Life, Trauma, Total & Permanent Disability, Income/Mortgage Protection (Key Person) insurance we work with five companies – AIA, Asteron Life, Chubb, Fidelity Life, Partners Life.
For medical insurance we work with four providers – AIA, Nib, Partners Life and Southern Cross Health Society
Fees or Expenses
Delray Group may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled.
Conflicts of Interest and Incentives
To ensure that we prioritise the client’s interest above our own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. Our financial adviser undergoes annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Delray Group monitors these registers and provides additional training where necessary. Delray Group also undertakes a review of its compliance programme annually but does go through a compliance audit by a reputable compliance adviser every two years.
Complaints Handling and Disputes Resolution
If you are not satisfied with our financial advice service you can make a complaint by emailing [email protected], or by calling (03) 344 5966. You can also write to us at:
PO Box 37-310, Halswell, Christchurch 8025.
When we receive a complaint, we will consider if following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Services Limited (FDRS).
FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can contact FDRS by either emailing, calling or writing to them at:
Financial Disputes Resolution Service
PO Box 2272
Ph: 0800 337 337
Email: [email protected]
Delray Group, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
Exercise care, diligence, and skill in providing you with advice.
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz